Utilization and Satisfaction with Electronic Records by Undergraduates in Selected Kwara State University Libraries

Background: This study assessed the utilization of electronic records (e-records) by undergraduate students in in Kwara State, Nigeria. The study accessed the type of electronic record used, level of utilization of electronic record and the level of satisfaction after use. A descriptive survey design was employed to study 153 students randomly selected from the University of Ilorin (n = 92) and Kwara State University (n = 61) which were the testable data collected out of the 156 questionnaire that was shared, representing the total undergraduate population of 69,295. Data were collected using a structured questionnaire, which was validated through expert review and tested for reliability using the split-half method. Administration took place over two weeks, following ethical protocols. Descriptive statistics (frequencies, percentages, means, and standard deviations) were generated using SPSS version 21.

Findings/Results
Findings revealed a very high level of e-record utilization, with most students using e-records to complement learning and conduct research. Preference for e-records was notable, driven by ease of access and time efficiency. Satisfaction was generally high, particularly for research purposes. However, challenges included lack of operational skills, high cost of e-record access devices and navigation issues.

Implications
High utilization and satisfaction with e-records points to the role of electronic records in enhancing academic performance, yet skill gaps, cost barriers, and usability issues hinder the optimal use. Addressing these issues that were pointed can improve learning and resource accessibility.

Conclusion
Undergraduates in Kwara State adopt e-records for academic work, but targeted interventions are required to reduce cost, improve usability, and build technological growth.

Recommendations

Universities management should expand access to electronic records to support learning and research. Regular training and orientation programs should enhance students’ skills in searching, retrieving, and applying e-records. Investment in reliable ICT infrastructure, including stable internet and technical support, is essential for smooth access. These measures will strengthen the effective use of e-record resources in academic work